Refund policy

Refund Policy

Last updated: October 21, 2026

Thank you for purchasing music from JORMAKKA | Official Music Store.

Our store sells digital music downloads, including MP3 and WAV files. No physical products are shipped.

1. Right of Withdrawal

Customers who qualify for consumer protection under European Union or European Economic Area law generally have a 14-day right of withdrawal for online purchases, subject to applicable legal exceptions.

For digital content supplied without a physical medium, the right of withdrawal may be lost once digital delivery begins, but only when all applicable legal requirements have been met. These include the customer's prior express consent to begin delivery during the withdrawal period, acknowledgment of the resulting loss of the right of withdrawal, and the required confirmation from the seller.

If these requirements have not been met, the customer's applicable statutory right of withdrawal remains in effect.

2. Problems With Digital Downloads

If you experience any of the following problems, please contact us:

Your download link does not work.
Your purchased music files are missing.
Your MP3 or WAV file is corrupted or cannot be opened.
You received an incorrect file.

We will investigate the issue and provide an appropriate solution, such as a replacement download, repair, price reduction, or refund where required by applicable consumer law.